Accessibility statement

The following statement applies to our online checkout iframe and software development kit (SDK) solutions. It outlines how Kustom AB works to meet or exceed accessibility standards. You’ll also find a list of known accessibility issues, and information on how to report new ones.

We take accessibility seriously. This isn’t just a checkbox exercise — it’s an ongoing commitment to making our products fully accessible to everyone.

Technical details on known issues

Section or component

Problem

Proposed action

Address module

B2B/B2C dropdown selector allows user input. The component title/label caused confusion‍

‍Usability Test, WCAG Audit

2.1.1 (A) Keyboard

Refactor B2B/B2C dropdown

Address module

‘Submit’ button missing its focus marking

‍WCAG Audit, Usability Test

2.4.7 (AA) Focus visible

Restore focus marking on ‘submit’ button.

This is a simplified breakdown of all WCAG 2.1 (AA) problems identified during our most recent audit (April 2025). Recommendations and best practices are omitted for clarity, but available on request.

Section or component	Problem	Proposed action
Address module	‘Submit’ button missing its focus marking ‍WCAG Audit, Usability Test 2.4.7 (AA) Focus visible	Restore focus marking on ‘submit’ button.
Address module	B2B/B2C dropdown selector allows user input. The component title/label caused confusion ‍Usability Test, WCAG Audit 2.1.1 (A) Keyboard	Refactor B2B/B2C dropdown
Terms & Conditions	No indication that a PDF will open ‍WCAG Audit, Usability Test 2.4.4 (A) Link purpose (in context)	Rework the link’s aria label to mention pdf
Terms & conditions	Using span as button or link (autofill settings) ‍Usability Test, WCAG Audit 2.1.1 (A) Keyboard	Replace functional <span> components
Delivery module	There is a hidden element which is not announce by screen readers ‍WCAG Audit, Usability Test 4.1.3 (AA) Status Messages	Add aria- expanded to the button that controls the show/hide action
Delivery module	Intermittent error. Radio button can't be clicked with keyboard ‍WCAG Audit, Usability Test 2.1.1 (A) Keyboard	Diagnose the bug on the radio component. Refactor as necessary.
Delivery module	Nested inputs in the delivery module & duplicated markup. ‍ ‍WCAG Audit 4.1.2 (A) Name, Role, Value	Refactor radio component. Remove unnecessary markup. Ensure correct labels.
General	Shipping & payment logos without alternative text ‍ ‍WCAG Audit 1.1.1 (A) Non- text content	Add ‘alt’ attribute to non-decorative images.
General	Some headings are not marked as headings ‍WCAG Audit 1.3.1 (A) Info and relationships	Ensure correct semantic labels for headings to provide a clearer flow
Address module	Same aria labels announced twice ‍ WCAG Audit, Usability Test 4.1.2 (A) Name, Role, Value	Remove redundant aria- labels
Modal & overlays	User can still navigate background content when a modal is open ‍ 3rd party submission 2.1.1 (A) Keyboard	Investigation
Modal & overlays	Dialog content is not announced and uses wrong semantic ‍ Kustom observation 1.3.1 (A) Info and relationships	Investigation

Report an accessibility issue

If you’re having trouble using any part of our checkout, we want to hear about it — so we can fix it. Please fill out the form below to let us know what’s not working.

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How we test the checkout

Certified accessibility specialists at Axess Lab have reviewed our checkout, including real-world testing with people who use various assistive technologies.

The most recent full assessment was conducted in April 2025