Accessibility statement
The following statement applies to our online checkout iframe and software development kit (SDK) solutions. It outlines how Kustom AB works to meet or exceed accessibility standards. You’ll also find a list of known accessibility issues, and information on how to report new ones.
We take accessibility seriously. This isn’t just a checkbox exercise — it’s an ongoing commitment to making our products fully accessible to everyone.
Report an accessibility issue
If you’re having trouble using any part of our checkout, we want to hear about it — so we can fix it. Please fill out the form below to let us know what’s not working.
Technical details on known issues
| Section or component | Problem | Proposed action |
|---|---|---|
Address module | Nested interactive element in address module when in pre-filled/ready state. External report 4.1.2 (Name, Role, Value) | Refactor markup on "Change" element |
Confirmation page | 'Show more' link cannot be actioned with keyboard alone. | Refactor markup on element |
Modals & overlays | Dialog content is not announced and uses wrong semantic Kustom observation 1.3.1 (A) Info and relationships | Investigation |
Address module | B2B/B2C dropdown selector allows user input. The component title/label caused confusion. Usability Test, WCAG Audit 2.1.1 (A) Keyboard | Refactor B2B/B2C dropdown |
Address Module - Android | Android Mobile with increased device font-size (Accessibility feature). Input field layout breaks, making them difficult to use. External report 1.4.4 (AA) Resize text | Rebuild input fields |
This is a simplified breakdown of all WCAG 2.1 (AA) problems identified during our most recent audit (April 2025). Recommendations and best practices are omitted for clarity, but available on request.
How we test the checkout
Certified accessibility specialists at Axess Lab have reviewed our checkout, including real-world testing with people who use various assistive technologies.
The most recent full assessment was conducted in April 2025