How Skolyx brought the ease of online checkout to the physical store

Challenge

Fitting an online checkout into a living room

For a premium brand like Skolyx, the in-store experience is everything. Customers visiting the new Gothenburg store are looking for deep product expertise, personal guidance and an environment that feels more like stepping into someone's home than walking into a traditional shop. It is a space built for sitting down and talking about shoes over a cup of coffee, entirely free from high-pressure sales tactics.  

When planning the grand opening, the main goal was to move the ease of their digital shopping journey out onto the physical floor. Because they already relied on Kustom Checkout online, they wanted that same familiar, trusted experience to carry over to the brick-and-mortar storefront. 

The challenge lay in finding a storefront solution that could effortlessly handle the same preferred local payment options used on their website. That way, the technology could work quietly in the background without disrupting the relaxed atmosphere, leaving the staff completely free to focus on the customer.

Solution

An elegant hardware setup built for modern retail

Skolyx deployed the new Kustom Terminal alongside Kustom MPOS to manage its physical store operations. By selecting Kustom for both online and in-store payments, Skolyx successfully tied its entire transaction setup into one connected system.

The new setup made a difference right away:

• Smarter inventory prep.
  Instead of building a whole new product database by hand, Skolyx imported its complete online catalog directly into the Kustom portal to sync it straight to the MPOS app on an in-store iPad, freeing up a lot of time.
• Familiar hardware interface.
  ‍The new Kustom Terminals gave the counter a clean, premium look by being customized with Skolyx’s own branding. Plus, the interface mirrored their online store, keeping the learning curve short for the floor staff.
• Flexibility for future events.
  While the dedicated Kustom Terminals handle daily store traffic, having Kustom MPOS on staff phones means the brand is fully equipped to take payments on the move during busy sample sales and temporary pop-ups down the road.

"Vetting a payment provider isn't just about the features — make sure you choose a partner that delivers highly responsive, fast support during the critical launch phase."
_{Emil Jansson, Founder & CEO, Skolyx}

Result

A seamless storefront experience with total channel alignment

Bringing in the Kustom Terminal has delivered a polished checkout that perfectly matches the premium nature of the Skolyx brand. Because customers can pay using the exact same methods they trust online, the final step of the purchase feels completely natural. The intuitive interface allowed staff to start processing sales immediately, while the tech works quietly in the background so the team can focus entirely on customer care.

Beyond the daily store traffic, Skolyx is already looking forward to an even deeper platform integration to automate complex multi-item bundle discounts. By linking its physical and digital payment flows into a single system, Skolyx hasn't just opened a storefront — they've built a scalable omnichannel foundation, backed by fast, reliable support from the Kustom team every step of the way.

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The takeaway?

Your physical payment infrastructure should look, feel, and perform exactly like your digital checkout. Skolyx didn't compromise on the counter experience for its physical debut. By trusting the new Kustom Terminal to anchor their storefront, they created an expert-led retail environment where the technology works quietly in the background, leaving the team entirely free to focus on what they do best — delivering world-class service to shoe enthusiasts.